Chatbots & Customer Support

Tidio Review: Features, Pricing & Use Cases

AI customer service platform with live chat, ticketing and the Lyro AI agent, plus no-code Flows for lead generation and sales.

Key features

  • Product recommendations Lyro connects to store inventory and product catalog so recommendations match what is sold.
  • Multichannel inbox Live chat, email, Instagram, Messenger and WhatsApp conversations in a single shared inbox.
  • Flows No-code conversion paths for lead generation and sales funnels, built on a drag-and-drop canvas.
  • AI Reply Assistant Drafts, expands and polishes agent replies in one click.
  • Abandoned cart recovery Triggers a message when a cart is about to be left to bring the shopper back to checkout.
  • Sales analytics Shows sales, leads and satisfaction attributed to conversations, per channel and operator.

What marketers use it for

  • Capture leads by promoting key content on target pages with Flows.
  • Help visitors book appointments during their browsing journey.
  • Recommend products and recover abandoned carts in ecommerce chats.

Pricing plans

  • Free Free 50 billable conversations
  • Starter $24.17 /month billed annually (2 months free)
  • Growth $49.17 /month starts at; billed annually (2 months free)
  • Plus $300 /month starts at, plus monthly usage
  • Premium Not listed Contact for pricing

Prices shown are on the Annually (2 months free) toggle. Lyro AI Agent add-on starts at $32.50/mo and Flows add-on at $24.17/mo. Paid plans offer a 7-day free trial.

Capabilities and integrations

Does

AI AgentMultilingual OutputWorkflow Automation

Works with

ShopifyWordPressInstagramZapierAPI

Sources

Every fact on this page was taken from these pages of the official site. "Not listed" means the site didn't publish it on the pages we checked.