Otter.ai Review: Features, Pricing & Use Cases

Key features

• Meeting transcription Live transcription in multiple languages with speaker recognition.
• Summaries and action items Turns each meeting into a summary containing decisions, action items and insights.
• Bot-free desktop recording Records conversations from a Mac or Windows desktop without a bot joining the call.
• AI Chat Searches across meetings and connected apps to answer questions and help create follow-ups, reports and content.
• CRM sync Extracts deal details, notes and next steps from meetings and syncs them to a CRM.
• Channels Groups meetings by team, project or topic in a shared space.

What marketers use it for

• Capture sales call notes, automate follow-ups and sync meeting insights to a CRM.
• Turn interviews and production meetings into searchable transcripts and draft notes for media work.
• Auto-generate follow-up emails and next steps after client calls.

Pricing plans

• Basic Not listed
• Pro $8.33 /month Annual billing price shown with 'save 51%'; monthly billing shown as $16.99 /user/month, per user
• Business $19.99 /month Annual billing price shown with 'save 33%'; monthly billing shown as $30 /user/month, per user
• Enterprise Not listed

Pricing page shows monthly and annual toggles; cheapest paid price is Pro at $8.33 per user per month on annual billing. Pro monthly billing is $16.99.

Capabilities and integrations